Return and Refund Policy – Beijing Luckey Technology Co., Ltd.

Return and Refund Policy

Return Policy

We stand by our product and offer a 30-day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 1 day of receiving your order.

To be eligible for returns,

  • The activation code must be not applied
  • The keyboard film must be not used

How do I return my items?

You have 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

  • We do not charge any extra fees on the returns.
  • We are not responsible for the return shipping costs of the items.
  • Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

Return Address

Room 905, Building 1, Zhongxinjiayuan Phase II, No. 7 Mudanyuan North Road, Haidian District, Beijing, China

+86 186 0007 5286

Received a faulty item?

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through info@luckey.cn with the following info:       

  1. Email us for a return label at info@luckey.cn if you choose our return label.
  2. Pack the item(s) in the original Luckey Inc packaging and ship them back within 7 business days. Return and refund will not longer be accepted if you miss the return window. 
  3. Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.

*Typically it takes 3-7 business days for the receiving bank to credit the money to your account.