Return and Refund Policy
We stand by our product and offer a 30-day money-back guarantee.
If you are not fully happy with the goods you have received, you can return them to us within 1 day of receiving your order.
To be eligible for returns,
- The activation code must be not applied
- The keyboard film must be not used
How do I return my items?
You have 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.
- We do not charge any extra fees on the returns.
- We are not responsible for the return shipping costs of the items.
- Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
Room 905, Building 1, Zhongxinjiayuan Phase II, No. 7 Mudanyuan North Road, Haidian District, Beijing, China
+86 186 0007 5286
Received a faulty item?
- Email us for a return label at firstname.lastname@example.org if you choose our return label.
- Pack the item(s) in the original Luckey Inc packaging and ship them back within 7 business days. Return and refund will not longer be accepted if you miss the return window.
- Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.
*Typically it takes 3-7 business days for the receiving bank to credit the money to your account.