Return and Refund Policy
We stand by our product and offer a 30-day money-back guarantee. If you are not completely satisfied with the goods you received, you may return them to us within 30 days of receiving your order.
To be eligible for returns, the following conditions must be met:
- The activation code must not be applied.
- The keyboard film must not be used.
How do I return my items?
You have 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.
- We do not charge any extra fees on returns.
- We are not responsible for the return shipping costs of the items.
- Please do not return any damaged goods unless instructed to do so by a member of our support team. Returning damaged goods without authorization will delay the resolution of your issue.
Room 905, Building 1, Zhongxinjiayuan Phase II, No. 7 Mudanyuan North Road, Haidian District, Beijing, China
+86 186 0007 5286
Received a faulty item?
We're sorry to hear you have received faulty items. We will be able to facilitate a free return for you if this is needed, regardless of your location. So that we are able to assist you in the best way possible, please contact our support team through firstname.lastname@example.org with the following information:
- Email us for a return label at email@example.com if you choose to use our return label.
- Pack the item(s) in the original Luckey Inc packaging and ship them back within 7 business days. Returns and refunds will no longer be accepted if you miss the return window.
- Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate emails when we receive your returned package and when your refund is processed.
Typically, it takes 3-7 business days for the receiving bank to credit the money to your account.